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Who we are

Welcome to Rio Travels! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including tour packages, visa processing, holidays, eSIM, and flight bookings.

Information We Collect

Personal Information:

When you use our services, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Identification Information: Passport details, visa information, and other identification documents.
  • Payment Information: Credit/debit card details, billing address, and other payment information.
  • Travel Information: Travel preferences, itinerary details, and accommodation information.

Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

  • Browser and Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, time spent on pages, clicks, and other interaction data.

How We Use Your Information

To Provide and Manage Our Services

We use your personal information to:

  • Process and manage bookings for tour packages, flights, and other travel-related services.
  • Facilitate visa applications and other travel documentation.
  • Communicate with you about your bookings, inquiries, and customer service requests.
  • Personalize your travel experience based on your preferences and past interactions.

For Marketing and Communication

With your consent, we may use your information to:

  • Send you promotional materials, special offers, and newsletters.
  • Inform you about new services, upcoming tours, and travel tips.

For Security and Compliance

We use your information to:

  • Detect and prevent fraudulent activities.
  • Ensure compliance with legal obligations and regulatory requirements.

Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in providing our services, such as airlines, hotels, visa agencies, and payment processors.
  • Legal Authorities: When required by law or in response to valid legal processes.
  • Business Partners: With your consent, for joint marketing activities or special offers.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can be completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access and review your personal information.
  • Correct inaccuracies in your information.
  • Request deletion of your information, subject to legal and contractual restrictions.
  • Opt-out of marketing communications at any time.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Rio Travels
Email: [email protected]
Phone: +971 43276600
Address: 3B St, Al Bada’a – Dubai – United Arab Emirates

Thank you for choosing Rio Travels. We are dedicated to making your travel experiences safe and enjoyable!

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